Refund policy

Refund Policy

We want you to love your Relief Vector Ease. If something isn't right, reach out within 30 days of delivery and we'll make it right — no runaround.

Damaged, defective, or wrong item?
We won't ask you to ship anything back. Just email us at hello@reliefvector.com with your order number and a photo or short video of the issue, and we'll send a full refund or a free replacement — whichever you prefer.

Not the relief you were hoping for?
You're still covered by our 30-day guarantee. Reach out and we'll work with you on a full refund, a replacement, or store credit. In some cases we may ask a few quick questions about your experience first — this helps us keep support fast for everyone.

All refunds are processed within 5–7 business days once approved. If you don't see it within 14 days, check with your bank, as some can take up to 30 days to post it.

Questions? Email hello@reliefvector.com — we're here to help.

Refund/Return Timing

Refunds are issued once your request is approved. Approved refunds are typically processed within 5-7 business days. If you haven't seen it within 14 days, please check with your bank or credit card company, as some take up to 30 days to post.

Tracking Numbers

All tracking numbers will be emailed to the customer as soon as the tracking information becomes available.

Wrong Shipping Address

Email us as soon as possible at hello@reliefvector.com. If the order hasn't shipped yet, we can usually fix it. Once it's in transit, we can't make changes.

Cancellations

Orders are processed quickly and often ship the same day, so we're unable to cancel once an order is placed.

Questions?

Email us at hello@reliefvector.com — we're here to help.